Steelos Steel Terms and Conditions
In these Terms and Conditions, Steelos Steel Pty Ltd (ABN 90 685 636 917) is referred to as "Steelos Steel," "we," "us," or "our," and the customer is referred to as "you" or "your."
These Terms and Conditions automatically apply when you purchase any of our steel doors and windows ("Products").
1. PLACING AN ORDER
(a) An order for Products is placed once the required Deposit outlined in your invoice from Steelos Steel has been paid (Order). By placing an Order, you confirm and guarantee that:
(i) You have the legal capacity and are of sufficient age to form a binding agreement with us;
(ii) You are authorised to use the nominated bank account or payment card for the transaction;
(iii) All information you provide with your Order is accurate and complete; and
(iv) If the Products are part of a broader building or renovation project, the Shop Drawings have been reviewed and approved by a licensed builder associated with the project, confirming their suitability for your specific site (Project), even if Steelos Steel conducts a check measure;
(v) If there is no builder involved in your Project, you personally have reviewed and approved the Shop Drawings.
(b) If you place an Order on behalf of a company, employer, organisation, government agency, or other legal entity (Represented Entity), you confirm you are authorised to do so. In this case, "you" will refer to both the Represented Entity and yourself, and you bind the entity to these Terms.
(c) Submitting an Order indicates your intention to enter into these Terms and our Website Terms and Conditions, available at steelossteel.com.au (which you agree to by using the Website).
(d) A binding agreement is not formed until your Deposit has been paid.
2. YOUR RESPONSIBILITIES
2.1 PROVIDING INFORMATION AND COOPERATION
(a) You must supply all information, documents, and reasonable assistance required by us to fulfill your Order.
(b) You must maintain communication and cooperate with us as reasonably needed to complete your Order.
2.2 LEGAL COMPLIANCE
By placing and receiving an Order, you guarantee that you will not:
(a) Violate any applicable laws, regulations, codes, standards, or government requirements (Laws);
(b) Cause us to breach any Laws;
(c) Breach directions or orders issued by any governmental body or authority; or
(d) Infringe any third-party intellectual property rights or breach any confidentiality obligations.
3. PRODUCTS
3.1 CUSTOM PRODUCTS
Our Products — including steel doors and windows — are custom, made-to-order architectural products (classified under AS 2047-2014) based on your specifications.
3.2 SHOP DRAWINGS
(a) Upon receipt of your Deposit, we will prepare Shop Drawings based on your provided specifications. Shop Drawings are detailed technical plans showing fabrication and operation details.
(b) Products will be manufactured in accordance with the approved Shop Drawings.
(c) If the Products form part of a construction project, you must ensure that a licensed builder has reviewed and approved the Shop Drawings for compliance with all relevant laws. We may request evidence of this approval, and if it is not satisfactory (as determined reasonably by us), we may cancel your Order without refund, as permitted by law.
3.3 MANUFACTURING TOLERANCES
While we aim to match the Specifications, you acknowledge:
(a) Minor dimensional differences can occur due to manufacturing limitations;
(b) A variance of up to +/- 5mm is acceptable;
(c) Products within this tolerance are deemed compliant, and you will not be entitled to replacement or rejection of the Order.
3.4 OWNERSHIP AND RISK
Ownership of Products remains with Steelos Steel until full payment, including delivery costs, is received. Risk transfers to you upon delivery (as defined in Clause 5). You may not refuse delivery.
3.5 INSTALLATION SERVICES
(a) If we directly provide or subcontract installation services (Installation Services), we are responsible for those services.
(b) We disclaim all liability for installation work performed by any third party not engaged by Steelos Steel.
4. PAYMENT TERMS
4.1 PRICING
Unless otherwise stated in writing:
(a) Prices are listed per unit unless indicated otherwise;
(b) Prices are in Australian Dollars (AUD);
(c) Prices exclude delivery and installation fees unless stated otherwise in your invoice.
4.2 DELIVERY FEE ESTIMATES
Unless otherwise included in your invoice, any delivery fee estimate provided is subject to change. Final delivery fees and outstanding Order balances will be confirmed once your Products are ready for dispatch.
4.3 LEAD TIMES
We will use reasonable efforts to deliver Products within estimated lead times. Lead times begin after Deposit payment and Shop Drawing approval. We are not liable for losses arising from delays.
4.4 PAYMENT TERMS
(a) A 50% deposit (Deposit) is required to begin manufacturing your Order. The remaining 50% balance must be paid when your Order is ready to be shipped.
(b) We will notify you when your Order is prepared for dispatch and will issue a final invoice for the outstanding balance. Full payment of this invoice is required before the Products are released for delivery.
(c) The Deposit is non-refundable (subject to Clause 7.2) and cannot be exchanged for credit or transferred to another Order.
(d) We reserve the right to withhold shipment until full payment has been received.
(e) Unless stated otherwise, all prices exclude GST. GST must be paid in addition to invoiced amounts where applicable, subject to a valid tax invoice.
4.5 CARD SURCHARGES
We reserve the right to apply a surcharge for payments made via credit, debit, or charge cards (including Visa, MasterCard, and American Express).
4.6 THIRD-PARTY PAYMENT PROCESSORS
We may use third-party payment services (Payment Providers) for processing payments. Your use of such services will also be subject to their terms and policies. We are not responsible for the security or performance of Payment Providers but reserve the right to correct any errors in payment collection.
5. DELIVERY AND SHIPPING
5.1 DELIVERY ADDRESS
If delivery is included in your Order invoice, we will deliver the Products to the most recent delivery address provided by you in writing and confirmed by us. Unless stated otherwise in the invoice, we are not responsible for removing or disposing of any packaging materials or waste associated with the delivery of your Products.
5.2 DELIVERY NOTIFICATION
Once we receive delivery information from our third-party carrier, we will notify you of an estimated delivery date. On the scheduled delivery day, the carrier will provide you with an approximate delivery time. You must ensure that delivery occurs within 7 days after we advise you that the Products are ready. If delivery is delayed beyond 7 days, a storage fee of $50 per day will apply. If you wish to inspect your Products prior to delivery, please note that moving them to a holding facility will cause a 14-day delay before final delivery can occur.
5.3 ACCEPTING DELIVERY
You must ensure someone is available on site to receive the Products at the time of delivery. Given the size and weight of the Products, multiple people may be needed to unload them. You may be required to sign or otherwise acknowledge receipt of the Products.
If no one is available to accept the delivery:
A re-delivery fee of $1,500 + GST will apply.
Storage charges of $50 per day will also apply until a new delivery can be arranged.
We cannot guarantee how quickly re-delivery can be arranged through our third-party transport provider.
It is your responsibility to ensure that the delivery address provided to us is complete and correct.
5.4 DELIVERY DELAYS
Deliveries are subject to the terms of our third-party couriers. We will reasonably assist you in ensuring your Products arrive safely, but all delivery timeframes are estimates and subject to delays from postal services, shipping lines, port operations, industrial actions, and other factors outside our control. We do not guarantee any delivery dates or times and are not responsible for any loss or damages resulting from late deliveries by third parties.
6. ORDER CHANGES AND CANCELLATIONS
6.1 CANCELLATION BY YOU
Once your Order has been confirmed by us, it becomes binding and cannot be cancelled or modified by you. However, our refund provisions under Clause 7 may apply.
6.2 CANCELLATION BY STEELOS STEEL
We reserve the right to cancel your Order for any reason within 14 days of receiving your deposit. If we cancel the Order within this timeframe, your deposit will be refunded in full to your original payment method. After 14 days, cancellations may only occur under Clause 3.2(c) or as otherwise permitted by law.
6.3 ORDER CHANGES
(a) Generally, changes to Products (Changes) are not accepted.
(b) If your Order has not yet entered the processing stage, and we, at our sole discretion, agree to accept a requested Change, we may:
(i) Charge you a ‘change in scope’ fee (Change Fee) as determined by us; and/or
(ii) Modify your existing Order or issue a new Order reflecting the Changes and any adjustments to the price.
(c) We do not guarantee that any requested Change will be approved. You are responsible for ensuring the accuracy of your Order and any Specifications you provide.
(d) For clarity, these Terms will apply to any Change and to any amended or new Order.
7. REFUNDS
7.1 CHANGE OF MIND
As our Products are custom-made, we do not offer refunds, returns, or exchanges for change of mind.
7.2 DEFECTIVE PRODUCTS
If you believe your Product is defective, the following process applies:
(a) Contact us using the details on our Website, providing a full description of the issue, including photographs or videos. We reserve the right to attend your site, or appoint a third party to do so, to inspect the Product in person before making any determination.
(b) You must allow reasonable access for us (or our representative) to inspect the Product, at reasonable times with reasonable notice.
(c) If the defect is due to fair wear and tear, misuse, incorrect use, failure to follow manufacturer instructions, poor maintenance, or improper installation or glazing (including using an unlicensed installer or glazier), your refund request will be refused, and you will be charged for any associated inspection costs.
(d) If we determine the Product is genuinely defective, we will, depending on the circumstances:
Repair the Product; or
Replace the Product; or
Issue you a full credit or refund, including applicable delivery fees. Refunds will be credited to your original payment method unless you request otherwise and we agree.
(e) If you fail to follow this process, we may, at our discretion, limit your refund or decline it entirely.
(f) This clause does not limit any manufacturer’s warranties or your non-excludable rights under Australian law.
7.3 OTHER RETURNS
(a) You will be eligible for a full refund if we determine that:
(i) The Product delivered was not substantially the same as what you ordered, except for reasonable variations allowed under Clause 3.3.
(b) If a refund is approved under Clause 7, the full amount paid (including delivery fees, if applicable) will be refunded to your original payment method unless otherwise agreed.
8. LIMITED WARRANTY
(a) This warranty clause operates in addition to the rights outlined in Clause 13 and is not intended to override or limit them.
(b) We offer a limited warranty on our Products as follows:
A 7-year limited warranty on the steel frame and glass, covering defects caused by manufacturing;
A 2-year limited warranty on door hardware, including hinges, locks, and handles.
Warranty periods begin from the date of purchase and apply only to defects that arise during normal residential use and when the Product is used in accordance with its intended purpose. This warranty is subject to acceptable variations as set out in Clause 3.3. If a defect is confirmed, we may, at our discretion, repair or replace the affected Product or component.
(c) If you experience any issues or are dissatisfied with your Product, please contact us at steelossteel@gmail.com
9. INTELLECTUAL PROPERTY
(a) All intellectual property rights in the Product designs — including branding, labels, and packaging — are owned by us or our licensors. You must not replicate, reproduce, manufacture, or otherwise commercially exploit any aspect of the Products.
(b) In these Terms, intellectual property rights refer to all legal rights relating to copyright, trademarks, designs, patents, circuit layouts, trade and business names, domain names, confidential information, and any associated rights to registration — whether existing now or arising in the future, within Australia or internationally.
10. ONLINE AND SOCIAL MEDIA PUBLICATION
You are welcome to share photos or videos of our Products online or via social media platforms. If you do, we kindly ask that you credit Steelos Steel by including a watermark, tag, reference, or hashtag. We reserve the right to request removal of any image or video featuring our Products, and to ask for removal of credit or reference to us at our discretion — even if shared in line with this clause.
11. CUSTOMER REVIEWS
(a) You may have the opportunity to leave a review (Review) about your experience with our Products or services on our Website.
(b) By submitting a Review, you agree to:
(i) Ensure your feedback truthfully reflects your opinion and experience; and
(ii) Avoid submitting anything rude, offensive, unlawful, or inappropriate.
(c) You grant us permission to reproduce, translate, publish, and distribute your Review on our Website and any of our social media channels.
(d) We reserve the right to remove or delete any Review at our sole discretion if we believe it violates this clause.
12. THIRD-PARTY SUPPLIERS
(a) We may, without needing your approval:
(i) Outsource any part of our services, including delivery or installation of Products; and
(ii) Source materials or Products from external suppliers.
(b) Unless Installation Services are provided by a Steelos Steel–appointed installer, we are not liable — to the maximum extent allowed by law — for any actions or failures by third parties, including delays, damage, or negligent service related to your Order.
13. LIMITATION OF LIABILITY
(a) To the maximum extent permitted by law, our total liability to you for any loss or damage arising out of or in connection with these Terms, or the supply of our Products or services (whether under contract, tort including negligence, statute or otherwise), is capped at the total amount you paid us in the 6 months preceding the event giving rise to the claim. This includes any loss described in Clause 3.5(a).
(b) We specifically disclaim liability for:
(i) Installation or glazing services not carried out by Steelos Steel–appointed installers;
(ii) Loss or damage to Products caused by third parties, such as couriers or transport companies;
(iii) Delays in supply or lead times beyond estimates — including delays in our supply chain — though we will make reasonable efforts to keep you informed.
(c) Claims for Products damaged during transit must be directed to the relevant carrier.
(d) We may, at our discretion, maintain product liability insurance. If not, any coverage will only extend to the manufacturer’s insurance policy.
(e) We provide a limited warranty as set out in Clause 8. All other warranties or representations — whether express or implied — are excluded to the fullest extent permitted by law.
(f) Nothing in these Terms affects your rights under the Australian Consumer Law (ACL), including your entitlement to refunds, repairs or replacements where legally required.
(g) Indemnity: You agree to indemnify us, including our staff and agents, for any loss, damage, or injury suffered by others arising out of:
(i) Your breach of these Terms;
(ii) Your use of our Website; or
(iii) Your use of any goods or services supplied by us.
(h) Consequential Loss: To the extent permitted by law, we are not liable for any indirect or consequential losses — such as loss of business, profits, goodwill, data, or future opportunity — even if connected to our Website, services, or Products.
14. FORCE MAJEURE
(a) We are not responsible for delays or failure to perform our obligations if caused by a Force Majeure Event.
(b) If such an event occurs, we will make reasonable efforts to inform you of:
(i) The nature of the event; and
(ii) How it is expected to affect our ability to perform our obligations.
(c) Our obligations will be suspended for the duration and extent of the Force Majeure Event.
(d) A Force Majeure Event includes but is not limited to:
Acts of God (e.g., natural disasters, fires, storms);
Industrial actions or strikes beyond our control;
War, terrorism, riots, or civil unrest;
Epidemics, pandemics, or government decisions relating to public health emergencies like COVID-19.
15. DISPUTE RESOLUTION
(a) Except where urgent legal action is required, no party may begin court proceedings in connection with a dispute under these Terms without first following this process.
(b) If a dispute arises, the concerned party must send the other party written notice detailing the dispute and requesting resolution.
(c) Both parties must then act in good faith to resolve the dispute.
(d) If no resolution is reached within 14 days, either party may refer the matter to the Australian Disputes Centre (ADC) for mediation under its current Commercial Mediation Guidelines, which are incorporated into these Terms.
(e) If the dispute remains unresolved 28 days after mediation starts, either party may proceed with legal action.
16. GENERAL TERMS
16.1 GOVERNING LAW
These Terms are governed by the laws of New South Wales, Australia. Each party submits to the exclusive jurisdiction of the NSW courts and waives any objection to inconvenient forum.
16.2 WAIVER
A right under these Terms can only be waived in writing and signed by the party granting the waiver.
16.3 SEVERABILITY
If any part of these Terms is found to be invalid or unenforceable, it will be removed, but the remaining Terms will remain in effect.
16.4 JOINT OBLIGATIONS
Where a right or obligation is held by or owed to more than one person, it applies to all parties jointly and severally.
16.5 ASSIGNMENT
Neither party may transfer any rights or obligations under these Terms without written consent from the other.
16.6 COSTS
Unless otherwise specified, each party is responsible for their own legal and administrative costs related to these Terms.
16.7 ENTIRE AGREEMENT
These Terms constitute the entire agreement between the parties and override any prior discussions, agreements, or representations.
16.8 PHOTOGRAPHY
If you permit us to photograph your project:
(a) All intellectual property rights in the images belong exclusively to Steelos Steel, including copyright and moral rights;
(b) Steelos Steel may use the photos for promotional, commercial, or internal purposes without requiring further consent;
(c) You assign all rights in the photographs to us;
(d) You waive any right to be identified as the author or to object to how the images are used;
(e) We will indemnify you against any claims or liabilities that result from our use of the photographs.
16.9 INTERPRETATION RULES
(a) Words in singular include plural and vice versa;
(b) “$” or “dollar” refers to Australian currency;
(c) Gender references are inclusive;
(d) Defined terms apply consistently in all forms;
(e) “You” includes individuals, companies, partnerships, trusts, or other legal entities;
(f) “Party” includes successors, trustees, or permitted assigns;
(g) References to clauses or documents include attachments or amendments;
(h) Headings are for clarity only and don’t affect interpretation;
(i) “Includes” is not a word of limitation;
(j) No provision will be interpreted against a party because they prepared it.
17. NOTICES
(a) All notices must be:
(i) In writing and in English; and
(ii) Sent via email to the address specified in these Terms, or to the email address used most recently in communication between the parties.
(b) Notices will be considered delivered:
(i) 24 hours after sending, unless it falls on a weekend or public holiday in NSW, in which case it is effective on the next business day; or
(ii) When the other party replies, whichever comes first.