Steelos Steel Terms and Conditions
In these Terms and Conditions, Steelos Steel Pty Ltd (ABN 90 685 636 917) is referred to as "Steelos Steel," "we," "us," or "our," and the customer is referred to as "you" or "your."
These terms apply to new supply orders accepted on this basis from 8 November 2026. Steelos supplies the doors and windows in your accepted quote and arranges delivery where quoted. You or your builder separately engage the installer. Orders already accepted continue on their agreed terms.
1. PLACING AN ORDER
(a) We give you our quote and these terms before payment. You place your order and accept both by paying the deposit stated in the quote.
(b) If you place an order on behalf of another person or company, you confirm you are authorised to act for them. You must be legally able to enter the agreement, authorised to use the payment method and provide accurate order information.
(c) The deposit starts order preparation. You or your authorised representative must separately sign the final shop drawings before we manufacture under clause 3.2.
2. YOUR RESPONSIBILITIES
2.1 PROVIDING INFORMATION AND COOPERATION
(a) You must supply all information, documents, and reasonable assistance required by us to fulfill your Order.
(b) You must maintain communication and cooperate with us as reasonably needed to complete your Order.
2.2 LEGAL COMPLIANCE
By placing and receiving an Order, you guarantee that you will not:
(a) Violate any applicable laws, regulations, codes, standards, or government requirements (Laws);
(b) Cause us to breach any Laws;
(c) Breach directions or orders issued by any governmental body or authority; or
(d) Infringe any third-party intellectual property rights or breach any confidentiality obligations.
3. PRODUCTS
3.1 CUSTOM PRODUCTS
Our steel doors and windows are custom-made to the agreed specification. Tell us about project requirements before ordering, including wind and water ratings, bushfire exposure, energy, acoustic and coastal requirements. We identify applicable standards and any agreed rating for the particular configuration in the quote or drawings. AS 2047 applies to external windows and glazed doors within its scope.
You or your builder arrange project-specific engineering, testing and certification unless expressly included in the quote. We provide product information and documents required by law and remain responsible for requirements that apply to our supply and any performance we agree to deliver.
3.2 SHOP DRAWINGS
(a) After we receive your deposit and project information, we prepare shop drawings for review. Drawings marked preliminary or indicative are for review only. Manufacture starts once you or your authorised representative sign and return the final drawing revision for the identified openings.
(b) You arrange the final site measure with your builder or installer. Before signing, check each opening and supply verified dimensions in writing. Record who measured, the date, height × width in mm, whether the size is the opening, frame or leaf, and the finished floor level. Allow for flooring, stone and cladding. Tell us promptly if the opening or levels change.
(c) For each opening, we identify the viewing side on the drawing. You must check it against your project. For an external door, confirm which side is inside and which is outside. For an internal door, confirm the room on each side. Check which way each door swings or slides, the hinge or pivot side, which leaf opens first, the frame size, bar layout, threshold, handle and lock positions, glazing and finish. Ask us to clarify anything unclear before signing.
(d) By signing, you confirm that you have checked and approve the details shown, including the site dimensions supplied on your behalf, and authorise us to manufacture that revision. We will supply the design, dimensions and opening arrangement shown. If we make the product as approved and you later want a different arrangement, we treat this as a requested change under clause 6.3. We remain responsible for our own drawing, design and fabrication errors and the agreed performance.
3.3 MANUFACTURING TOLERANCES
Any fabrication tolerance must be identified against the relevant dimension in the agreed specification or drawings. It must preserve fit, operation, locking, sealing, safety and required performance. An accepted tolerance does not remove your rights for a product that fails to meet an applicable consumer guarantee.
3.4 OWNERSHIP AND RISK
Ownership of the products identified to your order passes when you pay the full supply price. Risk of accidental loss passes at handover at the agreed delivery point, or to your carrier if you independently arrange collection. We remain responsible for damage caused by our packing, handling or work.
3.5 INDEPENDENT INSTALLATION
(a) Installation is outside the Steelos supply order. You or your builder choose, engage and pay an appropriately qualified installer, licensed where required. If you ask, Steelos may introduce an independent installer. You are free to use any other installer.
(b) The installer issues their own quote and agrees directly with you or your builder on site inspection, measure, scope, price, timing, payment and return visits. Steelos does not appoint the installer as its subcontractor, supervise installation or collect installation fees under the supply order.
(c) Agree in writing with your builder and installer who will prepare or alter the opening, provide suitable fixing supports, allow for finished floor levels or pivot recesses, remove the old system, fit and adjust the door and supplied seals, and complete making good. Agree any extra work and cost directly with the trade before it proceeds.
(d) At external openings, agree who will complete frame-to-wall sealing, flashings, membrane connections, drainage and trims before work is covered. The quote and drawings identify the threshold and product seals Steelos supplies. Ask the installer to demonstrate operation and record outstanding site work at handover.
(e) Raise installation workmanship issues with the installer. Report suspected defects in products, drawings or product advice to Steelos. If the cause is unclear, we will assess whether our supply contributed. The use of an independent installer does not remove your rights in relation to our supply.
4. PAYMENT TERMS
4.1 PRICING
Prices are in Australian dollars and are per unit unless the quote says otherwise. The quote identifies the products, delivery arrangements and total payable where known. Installation is quoted separately by the independent installer. A Steelos quote is valid for 21 days from issue.
4.2 DELIVERY FEE ESTIMATES
Your quote identifies any fixed delivery charge or estimate, its basis and what it includes. If an estimate changes, we explain why and obtain your written agreement before incurring extra cost. A fixed charge changes only by agreement or as the law permits.
4.3 LEAD TIMES
The estimated lead time in your quote runs from signed approval of the final shop drawings once required project information has been received. We notify you promptly of a material delay, give a revised estimate and take reasonable steps to reduce it. An expressly agreed delivery date changes only by agreement or as permitted by law.
4.4 PAYMENT TERMS
(a) A 40% deposit on the quoted supply price confirms your supply order and starts drawing preparation.
(b) When manufacture and final checks are complete, we invoice the remaining 60% of the supply price. The full supply price must clear before factory release. Any separately agreed delivery charge must clear before dispatch for delivery.
(c) If an order is cancelled, the deposit is accounted for under clause 6. Your statutory rights apply.
(d) Consumer quotes show the GST-inclusive total wherever it can be calculated. Any estimates or additional agreed charges are identified in the quote.
4.5 CARD SURCHARGES
Steelos does not charge a card surcharge.
4.6 THIRD-PARTY PAYMENT PROCESSORS
We may use third-party payment services (Payment Providers) for processing payments. Your use of such services will also be subject to their terms and policies. We are not responsible for the security or performance of Payment Providers but reserve the right to correct any errors in payment collection.
5. DELIVERY AND SHIPPING
5.1 DELIVERY ADDRESS
We deliver to the address and delivery point confirmed in the accepted quote or later agreed in writing. Before dispatch, we confirm the delivery window, crate sizes and weights, and who supplies the unloading crew and lifting equipment. The quote states whether kerbside delivery, carrying goods inside, stairs, crane hire or packaging removal is included. Unless removal is included, you arrange disposal of crates and packaging.
5.2 DELIVERY NOTIFICATION
We advise you when the products are ready and agree a delivery window. You or your builder must disclose access or booking restrictions, nominate a safe, lawful unloading point and arrange any site permits or traffic control allocated to you. We provide the vehicle and delivery details needed for those arrangements.
5.3 ACCEPTING DELIVERY
(a) Arrange for someone to receive the goods and for the unloading crew and equipment agreed in the quote. If the agreed access is unavailable, we will contact the site representative to agree another unloading point or rebook.
(b) If you miss an agreed booking or ask us to hold the goods, we may recover reasonable, documented extra costs actually incurred for storage, waiting, lifting or redelivery. We will give notice, provide an opportunity to rearrange, minimise costs and explain the basis in advance where practicable. Each party is responsible for infringements arising from its own conduct.
(c) Check for visible damage at handover and record it on the docket or take photos where practical. A signature confirms receipt. You can report concealed damage or defects after opening the crate. If an item appears damaged or incorrect, contact us before installation where practicable. When we arrange freight, report transit damage to Steelos and we will handle the carrier claim.
5.4 DELIVERY DELAYS
If a carrier, port or customs delay affects your booking, we will contact you with the revised timing and work with the carrier to minimise the disruption. Clauses 4.3 and 14 apply. Your statutory remedies are preserved.
6. ORDER CHANGES AND CANCELLATIONS
6.1 CANCELLATION BY YOU
If you wish to cancel before delivery, tell us promptly in writing. We will stop avoidable work and itemise reasonable design work completed and materials, fabrication or freight costs incurred or committed specifically for your order. We deduct savings, credits and amounts reasonably recoverable through reuse or resale, apply your deposit once and refund any surplus. Any documented shortfall is limited to the agreed price of the cancelled items. Statutory cancellation and refund rights take precedence.
6.2 CANCELLATION BY STEELOS STEEL
If we cannot fulfil the order for a reason within our control, we will promptly refund amounts paid for unfulfilled items and any related part you cannot reasonably use on its own, on return at our cost where appropriate. Other legal remedies remain available. Either party may give written notice of a material breach and a reasonable opportunity to put it right before exercising any lawful right to suspend or end the agreement.
6.3 ORDER CHANGES
(a) Mark requested changes against the relevant opening and drawing revision. We will confirm whether the change is possible at the current production stage.
(b) Before a change proceeds, we set out the affected items, any cost or credit and the effect on timing. Both parties must agree in writing. Where manufacturing details change, we issue a revised drawing for signature before proceeding with that item.
(c) If we manufactured to your approved drawing and a change is needed because of site dimensions you supplied and approved, or because you have changed your selection, we will quote the reasonable additional work. We correct our own errors at our cost.
6.4 VARIATIONS REQUIRED TO COMPLETE THE ORDER
If a site condition, technical issue or unavailable component affects the order, we explain the reason, available options, cost and timing in writing. We pause the affected item and continue other work where practicable. Material substitutions require written approval.
If you decline a variation, we honour the original agreement where it can lawfully be performed. If it cannot proceed, either party may seek a lawful termination. Declining a variation does not by itself forfeit your deposit.
7. REFUNDS
7.1 CHANGE OF MIND
We do not offer change-of-mind returns or exchanges after delivery of custom-made goods. Clause 6.1 covers cancellation before delivery. Your rights for defective or incorrectly supplied goods remain available.
7.2 DEFECTIVE PRODUCTS
(a) Tell Steelos what has happened and identify the order or project if possible. Photos, video or proof of purchase can help. We will arrange a reasonable inspection where needed and explain our findings.
(b) We meet reasonable inspection, collection and return costs for a covered defect, including for bulky or installed products, and other costs the law requires. If unrelated site work is needed, we will quote it for agreement before charging.
(c) For a major failure, you may choose a refund or replacement where the Australian Consumer Law gives you that choice. For a minor failure, we may remedy it within a reasonable time. If we do not, your further legal remedies apply. Store credit requires your agreement.
(d) You may also be entitled to compensation for reasonably foreseeable loss or damage. A missing photo or failure to follow our preferred process does not remove your statutory rights.
7.3 OTHER RETURNS
If an item differs from the signed drawings, agreed description or sample in a material respect, contact us so we can assess it under clause 7.2. Where a refund is due, we return it to the original payment method unless otherwise agreed, including applicable delivery fees where required.
8. LIMITED WARRANTY
(a) Steelos Steel Pty Ltd gives the following warranty against manufacturing defects during normal residential use. The periods run from delivery.
Stainless Steel Products – 7 year limited warranty on the steel frame and glass, covering defects caused by manufacturing.
Galvanised Steel Products – 4 year limited warranty on the steel frame and glass, covering defects caused by manufacturing.
Hardware & Accessories (including hinges, locks, and handles) – 2 year limited warranty covering defects caused by manufacturing.
(b) For other frame materials, any additional warranty is set out in your quote. We honour agreed finish, corrosion-protection and suitability promises. Follow the care instructions for your finish and exposure. The warranty excludes damage to the extent caused by impact after handover, unsuitable storage, abrasive chemicals, neglect, unauthorised alterations or installation by others. Coastal exposure alone does not defeat a claim for a system we agreed was suitable for that site.
(c) To claim, contact Steelos Steel Pty Ltd, ABN 90 685 636 917, at 80 Darling Street, Balmain East NSW 2041, sales@steelossteel.com or 0478 665 222. Describe the issue and when you noticed it. We will assess it and arrange repair, replacement or refund as applicable under clause 7.2. Send receipts or other evidence for reasonable claim expenses. These benefits are additional to your rights under law, which may continue beyond the warranty periods.
Australian Consumer Law — supply of goods
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Australian Consumer Law — where Steelos supplies goods and services
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:
to cancel your service contract with us; and
to a refund for the unused portion, or to compensation for its reduced value.
You are also entitled to choose a refund or replacement for major failures with goods.
If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion.
You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.
9. INTELLECTUAL PROPERTY
(a) All intellectual property rights in the Product designs — including branding, labels, and packaging — are owned by us or our licensors. You must not replicate, reproduce, manufacture, or otherwise commercially exploit any aspect of the Products.
(b) In these Terms, intellectual property rights refer to all legal rights relating to copyright, trademarks, designs, patents, circuit layouts, trade and business names, domain names, confidential information, and any associated rights to registration — whether existing now or arising in the future, within Australia or internationally.
10. ONLINE AND SOCIAL MEDIA PUBLICATION
You are welcome to share photos or videos of our Products online or via social media platforms. If you do, we kindly ask that you credit Steelos Steel by including a watermark, tag, reference, or hashtag. We reserve the right to request removal of any image or video featuring our Products, and to ask for removal of credit or reference to us at our discretion — even if shared in line with this clause.
11. CUSTOMER REVIEWS
(a) You may have the opportunity to leave a review (Review) about your experience with our Products or services on our Website.
(b) By submitting a Review, you agree to:
(i) Ensure your feedback truthfully reflects your opinion and experience; and
(ii) Avoid submitting anything rude, offensive, unlawful, or inappropriate.
(c) You grant us permission to reproduce, translate, publish, and distribute your Review on our Website and any of our social media channels.
(d) We reserve the right to remove or delete any Review at our sole discretion if we believe it violates this clause.
12. THIRD-PARTY SUPPLIERS
(a) We may use manufacturers, component suppliers and carriers to fulfil our supply and delivery obligations. Steelos remains your contact for the products and for freight we arrange.
(b) Any installer introduced under clause 3.5 contracts directly with you or your builder. The installer’s separate agreement covers installation workmanship and charges.
13. LIMITATION OF LIABILITY
(a) Each party is responsible for loss to the extent caused by its breach, negligence or other conduct for which it is legally responsible. If more than one party contributed to a loss, responsibility is assessed to the extent the law permits.
(b) For installation arranged independently, Steelos is responsible for its supplied products, drawings and advice. The independent installer is responsible for its workmanship. Report transit damage under clause 5.3 where Steelos arranged freight.
(c) Each party must take reasonable steps to minimise its loss. Any indemnity for a third-party claim is limited to loss caused by the indemnifying party’s breach or negligence. It does not cover loss caused by the party claiming the indemnity.
(d) Nothing in these terms limits liability or a remedy that cannot be excluded by law, including compensation for reasonably foreseeable loss under the Australian Consumer Law.
14. FORCE MAJEURE
(a) We are not responsible for delays or failure to perform our obligations if caused by a Force Majeure Event.
(b) If such an event occurs, we will make reasonable efforts to inform you of:
(i) The nature of the event; and
(ii) How it is expected to affect our ability to perform our obligations.
(c) Our obligations will be suspended for the duration and extent of the Force Majeure Event.
(d) A Force Majeure Event includes but is not limited to:
Acts of God (e.g., natural disasters, fires, storms);
Industrial actions or strikes beyond our control;
War, terrorism, riots, or civil unrest;
Epidemics, pandemics, or government decisions relating to public health emergencies like COVID-19.
(e) If the delay becomes unreasonable, either party may end the unfulfilled part by written notice. We will promptly refund payments for that part. Any earlier statutory right to a remedy remains available.
15. DISPUTE RESOLUTION
(a) Tell the other party in writing what has happened and what outcome you seek. Both parties will try to resolve the issue in good faith.
(b) If the issue remains unresolved after 14 days, either party may propose mediation. Either party may also contact an appropriate regulator or apply to a court or tribunal with jurisdiction, whether or not mediation starts. This process does not suspend statutory deadlines or prevent urgent relief.
16. GENERAL TERMS
16.1 GOVERNING LAW
NSW law governs the order subject to mandatory laws that apply at the project location or to the transaction. Each party may use a court or tribunal with jurisdiction.
16.2 WAIVER
A right under these Terms can only be waived in writing and signed by the party granting the waiver.
16.3 SEVERABILITY
If any part of these Terms is found to be invalid or unenforceable, it will be removed, but the remaining Terms will remain in effect.
16.4 JOINT OBLIGATIONS
Where a right or obligation is held by or owed to more than one person, it applies to all parties jointly and severally.
16.5 ASSIGNMENT
Neither party may transfer any rights or obligations under these Terms without written consent from the other.
16.6 COSTS
Unless otherwise specified, each party is responsible for their own legal and administrative costs related to these Terms.
16.7 ENTIRE AGREEMENT
The accepted quote sets the scope and price. The signed shop drawings govern fabrication. These terms and any later written variations agreed by both parties also form part of the agreement. If the documents conflict, we will confirm the affected detail with you in writing before proceeding. Later website changes do not alter an accepted order.
16.8 PHOTOGRAPHY
If you permit us to photograph your project:
(a) All intellectual property rights in the images belong exclusively to Steelos Steel, including copyright and moral rights;
(b) Steelos Steel may use the photos for promotional, commercial, or internal purposes without requiring further consent;
(c) You assign all rights in the photographs to us;
(d) You waive any right to be identified as the author or to object to how the images are used;
(e) We will indemnify you against any claims or liabilities that result from our use of the photographs.
16.9 INTERPRETATION RULES
(a) Words in singular include plural and vice versa;
(b) “$” or “dollar” refers to Australian currency;
(c) Gender references are inclusive;
(d) Defined terms apply consistently in all forms;
(e) “You” includes individuals, companies, partnerships, trusts, or other legal entities;
(f) “Party” includes successors, trustees, or permitted assigns;
(g) References to clauses or documents include attachments or amendments;
(h) Headings are for clarity only and don’t affect interpretation;
(i) “Includes” is not a word of limitation;
(j) No provision will be interpreted against a party because they prepared it.
17. NOTICES
(a) All notices must be:
(i) In writing and in English; and
(ii) Sent via email to the address specified in these Terms, or to the email address used most recently in communication between the parties.
(b) Notices will be considered delivered:
(i) 24 hours after sending, unless it falls on a weekend or public holiday in NSW, in which case it is effective on the next business day; or
(ii) When the other party replies, whichever comes first.